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Service & Support

Service & Support

We help you to protect what matters!

General technical support

Mon–Thu: 7:30 AM – 5:00 PM
Fri: 7:30 AM – 4:00 PM

Tel.: +49 7573 952-777
E-Mail: support@primion.de

The contact details of Primion Technical Support also apply to: ZKSWIN, ZESPAISY, ZESWIN and R/3.

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24-hour technical support

Have you concluded a service contract with us? Then you can reach us at the telephone number provided!

Don’t have a service contract? Then let us advise you without obligation.

  • Guaranteed availability of spare parts
  • Free telephone support
Further benefits and contact

Remote maintenance with Splashtop sharing

With Splashtop, you can share your screen for remote control by Primion Technology GmbH support – even across firewalls.

All you need to do is start a small program that requires no installation and no admin rights.

Information on remote maintenance

Repair orders

Repair checks and repair orders for defective devices

If our devices do not function properly, you have the option of returning defective devices to us with the documents listed here.

Forms for return deliveries

download icon RMA form.pdf

download icon Return delivery note.pdf

Return policy and costs

download icon Overview of repair costs.pdf

download icon Repair and return policy.pdf

Do you need further information?

You can reach us from Monday to Friday between 8 and 12 a.m. at:

Tel.: +49 7573 952-910
E-Mail: repair@primion.eu

Technical documents

The Primion documentation portal

The documentation portal provides you with technical documentation, user manuals and product sheets. If you do not yet have a user account, please register first.

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Questions about login or registration?

The Primion documentation team is at your disposal!

E-Mail: documentation@primion.eu