{"id":2929,"date":"2025-01-28T13:40:45","date_gmt":"2025-01-28T12:40:45","guid":{"rendered":"https:\/\/primion.io\/service-et-assistance\/"},"modified":"2025-09-16T14:33:45","modified_gmt":"2025-09-16T12:33:45","slug":"aides-et-contact","status":"publish","type":"page","link":"https:\/\/primion.io\/fr\/aides-et-contact\/","title":{"rendered":"Service et assistance"},"content":{"rendered":"\n<div style=\"height:92px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"acf-block block-subnav align\">\n\t<div class=\"block-subnav__row container\">\n\n\t\t\t\t<div class=\"block-subnav__nav\">\n\t\t\t<ul class='block-subnav__list'><li><a href=\"#service-et-assistance\">Service et assistance<\/a><\/li><li><a href=\"#documents-techniques\">Documents techniques<\/a><\/li><\/ul><\/ul>\t\t<\/div>\n\t\t\t<\/div>\n<\/div>\n\n\n<section class=\"wp-block-custom-container alignwide block-content  block-content--spacing-top block-content--spacing-bottom\"><style>.block-content{position:relative;border-bottom:1px solid light-dark(#EFEFEF, #243A4D)}.block-content:only-child{border-bottom:0}.block-content--spacing-top{padding-top:4.8rem}@media (min-width: 992px){.block-content--spacing-top{padding-top:9.6rem}}.block-content--spacing-bottom{padding-bottom:2.4rem}@media (min-width: 992px){.block-content--spacing-bottom{padding-bottom:7.2rem}}.block-content--margin-top{margin-top:4.8rem}@media (min-width: 992px){.block-content--margin-top{margin-top:9.6rem}}.block-content--margin-bottom{margin-bottom:4.8rem}@media (min-width: 992px){.block-content--margin-bottom{margin-bottom:9.6rem}}.block-content .container{position:relative;z-index:1}.block-content .container--full{padding:0}.block-content .container .block-content{display:flex;border-bottom:0;border-radius:16px}.block-content .container .block-content .container{padding:2.4rem;padding-bottom:2px}.block-content .container .block-content .container h1,.block-content .container .block-content .container h2,.block-content .container .block-content .container h3,.block-content .container .block-content .container h4,.block-content .container .block-content .container h5,.block-content .container .block-content .container h6,.block-content .container .block-content .container .h1,.block-content .container .block-content .container .h2,.block-content .container .block-content .container .h3,.block-content .container .block-content .container .h4,.block-content .container .block-content .container .h5,.block-content .container .block-content .container .h6{margin-bottom:1.6rem}.block-content .container .col:not(:only-child) .block-content:only-child,.block-content .container .col:not(:only-child) .container:only-child{min-height:100%}.block-content .container-overlay{position:absolute;z-index:0;top:0;right:0;bottom:0;left:0}.block-content.has-primary-background-color:not(:has(.container)){padding:3.2rem 0 !important}.block-content.has-primary-background-color .container{padding:3.2rem !important}.block-content.has-primary-background-color .wp-block-buttons>.wp-block-button:last-child{margin-bottom:0}\n<\/style><div class=\"container container--wide\"><div class=\"container__body\">\n<div class=\"wp-block-custom-columns columns-row row\"><style>.columns-row--spacing-top{padding-top:4.8rem}@media (min-width: 992px){.columns-row--spacing-top{padding-top:9.6rem}}.columns-row--spacing-bottom{padding-bottom:4.8rem}@media (min-width: 992px){.columns-row--spacing-bottom{padding-bottom:9.6rem}}.columns-row--margin-top{margin-top:4.8rem}@media (min-width: 992px){.columns-row--margin-top{margin-top:9.6rem}}.columns-row--margin-bottom{margin-bottom:4.8rem}@media (min-width: 992px){.columns-row--margin-bottom{margin-bottom:9.6rem}}.columns-row.seperator .col{position:relative}.columns-row.seperator .col.col-lg-4:not(:last-child)::after,.columns-row.seperator .col.col-lg-3:not(:last-child)::after,.columns-row.seperator .col.col-lg-6:not(:last-child)::after{content:'';position:absolute;bottom:0;left:24px;width:calc(100% - 48px);height:1px;background-color:#FF3E41}@media (min-width: 992px){.columns-row.seperator .col.col-lg-4:not(:last-child),.columns-row.seperator .col.col-lg-3:not(:last-child),.columns-row.seperator .col.col-lg-6:not(:last-child){border-right:1px solid #FF3E41}.columns-row.seperator .col.col-lg-4:not(:last-child)::after,.columns-row.seperator .col.col-lg-3:not(:last-child)::after,.columns-row.seperator .col.col-lg-6:not(:last-child)::after{display:none !important}}.columns-row.seperator .col.col-xl-4:not(:last-child)::after,.columns-row.seperator .col.col-xl-3:not(:last-child)::after,.columns-row.seperator .col.col-xl-6:not(:last-child)::after{content:'';position:absolute;bottom:0;left:24px;width:calc(100% - 48px);height:1px;background-color:#FF3E41}@media (min-width: 1380px){.columns-row.seperator .col.col-xl-4:not(:last-child),.columns-row.seperator .col.col-xl-3:not(:last-child),.columns-row.seperator .col.col-xl-6:not(:last-child){border-right:1px solid #FF3E41}.columns-row.seperator .col.col-xl-4:not(:last-child)::after,.columns-row.seperator .col.col-xl-3:not(:last-child)::after,.columns-row.seperator .col.col-xl-6:not(:last-child)::after{display:none !important}}\n<\/style>\n<div class=\"wp-block-custom-column col col-12 col-lg-8\">\n<div class=\"wp-block-custom-spacing spacing-element spacing-mobile--small spacing-tablet--small spacing-small-desktop--small spacing-desktop--small\"><\/div>\n\n\n\n<p><nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Home<\/span><\/p><\/nav><\/p>\n\n\n\n<p class=\"is-style-subheading h3\" id=\"service-et-assistance\">Service et assistance<\/p>\n\n\n\n<h1 class=\"wp-block-heading\">Nous vous aidons \u00e0 prot\u00e9ger ce qui compte !<\/h1>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-custom-columns columns-row row\">\n<div class=\"wp-block-custom-column col col-12 col-lg-4\">\n<div class=\"acf-block block-case-teaser align block-case-teaser--full\">\n\t<style>.block-case-teaser{display:flex;position:relative;color:#fff;background-color:#243A4D;border-radius:16px;overflow:hidden;min-height:100%}.block-case-teaser__row{display:flex;flex-wrap:nowrap;flex-direction:column;width:100%}.block-case-teaser__label{display:inline-block;margin:0 0 2.4rem;color:#FF3E41;font-size:1.6rem;line-height:1}.block-case-teaser__title{max-width:100%;margin:0 0 2.4rem}.block-case-teaser__content{flex:1 0 0;align-self:stretch}.block-case-teaser__content a{color:#9FA5AD}.block-case-teaser__content a:hover,.block-case-teaser__content a:focus{color:#9FA5AD !important}.block-case-teaser__img-wrapper{aspect-ratio:unset;width:unset;padding:2.4rem;padding-bottom:0}@media (min-width: 992px){.block-case-teaser__img-wrapper{padding:3.2rem;padding-bottom:0}}.block-case-teaser__img-wrapper img,.block-case-teaser__img-wrapper svg{width:4.8rem;height:4.8rem;object-fit:contain}.block-case-teaser--full .block-case-teaser__img-wrapper{position:relative;width:100%;aspect-ratio:1 \/ 1;padding:0 !important}.block-case-teaser--full .block-case-teaser__img-wrapper img,.block-case-teaser--full .block-case-teaser__img-wrapper svg{width:100%;height:100%;object-fit:cover}.block-case-teaser__img-wrapper:has(.block-case-teaser__title){display:flex;align-items:center;gap:24px}.block-case-teaser__img-wrapper:has(.block-case-teaser__title) .block-case-teaser__title{margin:0}.block-case-teaser__button{align-self:flex-end;line-height:1}.block-case-teaser__link{min-width:4rem;padding:1rem 1.2rem}.block-case-teaser__content-wrapper{display:flex;flex-direction:column;width:100%;padding:2.4rem;padding-top:1.6rem;min-height:100%}@media (min-width: 992px){.block-case-teaser__content-wrapper{padding:3.2rem;padding-top:2.4rem}}.block-case-teaser--full .block-case-teaser__content-wrapper{padding:2.4rem}@media (min-width: 992px){.block-case-teaser--full .block-case-teaser__content-wrapper{padding:3.2rem}}.block-case-teaser__content-wrapper img{margin-right:1.2rem}.block-case-teaser .wp-block-button{margin-bottom:0}.block-case-teaser .wp-block-button.full-width .wp-block-button__link{width:100%}.block-case-teaser .wp-block-button__link:hover,.block-case-teaser .wp-block-button__link:focus{border-color:#000 !important;background-color:#000 !important}.block-case-teaser__download .wp-block-button__link::after{mask-image:url(\"https:\/\/primion.io\/wp-content\/themes\/ATLAS\/images\/svg\/icon_eye_white.svg\")}\n<\/style>\t<div class=\"block-case-teaser__row\">\n\t\t\t<div class=\"block-case-teaser__content-wrapper\">\n\t\t\t\t\t\t\t<h3 class=\"block-case-teaser__title\">Assistance technique g\u00e9n\u00e9rale<\/h3>\n\t\t\t\t\t\t\t<div class=\"block-case-teaser__content\"><p><strong>Primion France<\/strong><\/p>\n<p><span data-teams=\"true\">Lun-Ven : 8h30 &#8211; 17h30<br \/>\n<\/span>E-mail: <span data-teams=\"true\"><a id=\"menur2u4\" class=\"fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn\" title=\"mailto:france.support@primion.eu\" href=\"mailto:france.support@primion.eu\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"Koppeling france.support@primion.eu\">france.support@primion.eu<\/a><\/span><\/p>\n<p><strong>Primion Benelux<\/strong><\/p>\n<p>Lun\u2013Jeu: 7:30 \u2013 17:00<br \/>\nVen: 7:30 \u2013 16:00<\/p>\n<p>Telefoon: <span data-teams=\"true\">03 312 92 61<\/span><br \/>\nE-mail: <a href=\"mailto:dispatch@primion.eu\">dispatch@primion.eu<\/a><\/p>\n<div id=\"lt-accessibility-devtools\" aria-hidden=\"true\"><\/div>\n<\/div>\n\t\t\n\t\t\t\t\n\t\t<\/div>\n\t<\/div>\n\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-custom-column col col-12 col-lg-4\">\n<div class=\"acf-block block-case-teaser align block-case-teaser--full\">\n\t\t<div class=\"block-case-teaser__row\">\n\t\t\t<div class=\"block-case-teaser__content-wrapper\">\n\t\t\t\t\t\t\t<h3 class=\"block-case-teaser__title\">Assistance technique 24 heures sur 24<\/h3>\n\t\t\t\t\t\t\t<div class=\"block-case-teaser__content\"><p>Vous avez conclu un contrat de service avec nous ? Dans ce cas, vous pouvez nous joindre au num\u00e9ro de t\u00e9l\u00e9phone indiqu\u00e9 !<\/p>\n<p>Vous n&#8217;avez pas de contrat de service ? Laissez-nous vous conseiller sans engagement.<\/p>\n<ul>\n<li>Disponibilit\u00e9 garantie des pi\u00e8ces de rechange<\/li>\n<li>Assistance t\u00e9l\u00e9phonique gratuite<\/li>\n<\/ul>\n<div id=\"lt-accessibility-devtools\" aria-hidden=\"true\"><\/div>\n<\/div>\n\t\t\n\t\t\t\t\t\t<style>.wp-block-button{margin:0 0 2.4rem;width:100%}@media (min-width: 782px){.wp-block-button{width:unset}}.wp-block-button.align-center{text-align:center}.wp-block-button.align-right{text-align:right}.wp-block-buttons>.wp-block-button{margin-bottom:2.4rem}.wp-block-button__link{position:relative;display:inline-block;padding:1rem 4.4rem 1rem 1.6rem;width:100%;color:#fff !important;font-weight:600;text-align:left;text-decoration:none;min-height:4rem;border:2px solid #FF3E41;border-radius:100px;background-color:#FF3E41;cursor:pointer;font-size:1.6rem;line-height:1}@media (min-width: 782px){.wp-block-button__link{width:unset}}.wp-block-button__link:empty::after{right:8px;width:1.8rem;height:1.8rem;mask-image:url(\"https:\/\/primion.io\/wp-content\/themes\/ATLAS\/images\/svg\/chevron-right-white.svg\")}.wp-block-button__link::after{content:'';position:absolute;top:50%;right:12px;transform:translateY(-50%);width:1.8rem;height:1.8rem;mask-image:url(\"https:\/\/primion.io\/wp-content\/themes\/ATLAS\/images\/svg\/chevron-right-white.svg\");mask-size:contain;mask-repeat:no-repeat;mask-position:center center;background-color:#fff;transition:background-color .2s}.wp-block-button__link:has(img) img{position:absolute;top:50%;right:8px;transform:translateY(-50%);width:2.4rem;height:2.4rem}.wp-block-button__link:has(img)::after{display:none}.wp-block-button:not(.is-style-link-only):not(.is-style-outline):not(.is-style-fill-secondary) .wp-block-button__link:hover,.wp-block-button:not(.is-style-link-only):not(.is-style-outline):not(.is-style-fill-secondary) .wp-block-button__link:focus{color:#fff !important;border-color:#68727F;background-color:#68727F}.has-light-dark-background-color .wp-block-button:not(.is-style-link-only):not(.is-style-outline):not(.is-style-fill-secondary) .wp-block-button__link:hover,.has-light-dark-background-color .wp-block-button:not(.is-style-link-only):not(.is-style-outline):not(.is-style-fill-secondary) .wp-block-button__link:focus{border-color:light-dark(#243A4D, #000);background-color:light-dark(#243A4D, #000)}.wp-block-button .wp-block-button__link{transition:.2s}.is-style-fill-secondary .wp-block-button__link{border-color:#243A4D;background-color:#243A4D}.is-style-fill-secondary .wp-block-button__link:hover,.is-style-fill-secondary .wp-block-button__link:focus{color:#fff !important;border-color:#FF3E41;background-color:#FF3E41}.is-style-outline .wp-block-button__link{padding:1rem 4.4rem 1rem 1.6rem;color:#FF3E41 !important;border:2px solid #FF3E41;background-color:transparent;transition:.2s;transition-property:color, border-color}.is-style-outline .wp-block-button__link::after{background-color:#FF3E41}.is-style-outline .wp-block-button__link:hover,.is-style-outline .wp-block-button__link:focus{color:light-dark(#243A4D, #EFEFEF) !important;border-color:light-dark(#243A4D, #EFEFEF);background-color:transparent}.is-style-outline .wp-block-button__link:hover::after,.is-style-outline .wp-block-button__link:focus::after{background-color:light-dark(#243A4D, #EFEFEF)}.is-style-link-only .wp-block-button__link{width:unset !important;min-width:0;min-height:0;padding:0;padding-right:4rem;font-weight:600;color:#FF3E41 !important;border:none;background-color:transparent;transition:color .2s,text-decoration-color .2s}.is-style-link-only .wp-block-button__link::after{background-color:#FF3E41}.is-style-link-only .wp-block-button__link:hover,.is-style-link-only .wp-block-button__link:focus{color:light-dark(#243A4D, #EFEFEF) !important;background-color:transparent !important}.is-style-link-only .wp-block-button__link:hover::after,.is-style-link-only .wp-block-button__link:focus::after{background-color:light-dark(#243A4D, #EFEFEF)}\n<\/style>\n\t\t\t\t\t\t\t\t<div class=\"wp-block-button\"><a class=\"wp-block-button__link\" href=\"#popmake-4921\" target=\"_self\">Autres avantages et contact<\/a><\/div>\n\t\t\t\t\t\t\n\t\t<\/div>\n\t<\/div>\n\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-custom-column col col-12 col-lg-4\">\n<div class=\"acf-block block-case-teaser align block-case-teaser--full\">\n\t\t<div class=\"block-case-teaser__row\">\n\t\t\t<div class=\"block-case-teaser__content-wrapper\">\n\t\t\t\t\t\t\t<h3 class=\"block-case-teaser__title\">Maintenance \u00e0 distance avec le partage TeamViewer<\/h3>\n\t\t\t\t\t\t\t<div class=\"block-case-teaser__content\"><p>Avec TeamViewer, vous pouvez partager votre \u00e9cran pour le contr\u00f4le \u00e0 distance par le support de Primion Technology GmbH &#8211; m\u00eame \u00e0 travers les pare-feu.<\/p>\n<p>Tout ce que vous avez \u00e0 faire est de lancer un petit programme qui ne n\u00e9cessite aucune installation et aucun droit d&#8217;administrateur.<\/p>\n<div id=\"lt-accessibility-devtools\" aria-hidden=\"true\"><\/div>\n<\/div>\n\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<div class=\"wp-block-button\"><a class=\"wp-block-button__link\" href=\"https:\/\/www.teamviewer.com\/fr\/download\/windows\/\" target=\"_blank\" rel=\"nofollow noopener\">T\u00e9l\u00e9charger TeamViewer<\/a><\/div>\n\t\t\t\t\t\t\n\t\t<\/div>\n\t<\/div>\n\n<\/div><\/div>\n<\/div>\n<\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-custom-container alignwide block-content  block-content--spacing-top block-content--spacing-bottom\"><div class=\"container container--wide\"><div class=\"container__body\">\n<div class=\"wp-block-custom-columns columns-row row\">\n<div class=\"wp-block-custom-column col col-12 col-lg-8\">\n<div class=\"wp-block-custom-spacing spacing-element spacing-mobile--small spacing-tablet--small spacing-small-desktop--small spacing-desktop--small\"><\/div>\n\n\n\n<p class=\"is-style-subheading h3\" id=\"documents-techniques\">Documents techniques<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" class=\"wp-block-heading\" id=\"le-portail-de-documentation-de-primion\">Le portail de documentation de Primion<\/h2>\n\n\n\n<p>Le portail de documentation met \u00e0 votre disposition la documentation technique, les manuels d&#8217;utilisation et les fiches produits. Si vous n&#8217;avez pas encore de compte utilisateur, veuillez d&#8217;abord vous enregistrer. <\/p>\n\n\n\n<div class=\"wp-block-custom-columns columns-row row small-gutter\">\n<div class=\"wp-block-custom-column col col-6 col-lg-3\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/signup.docu.primion.eu\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">S&#8217;inscrire maintenant<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-custom-column col col-6 col-lg-6\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/docu.primion.eu\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Connexion<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-custom-column col col-12 col-lg-4\">\n<div class=\"wp-block-custom-spacing spacing-element spacing-mobile--small spacing-tablet--small spacing-small-desktop--small spacing-desktop--small\"><\/div>\n\n\n<style>@media (max-width: 767px){.wp-block-group.is-layout-flex{flex-wrap:wrap}}\n<\/style>\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<section class=\"wp-block-custom-container alignwide block-content  has-light-dark-background-color\" style=\"background-color:light-dark(#EFEFEF, #1D262F)\"><div class=\"container container--wide\"><div class=\"container__body\">\n<h3 class=\"wp-block-heading\">Des questions sur la connexion ou l&#8217;enregistrement ?<\/h3>\n\n\n\n<p>L&#8217;\u00e9quipe de documentation Primion est \u00e0 votre disposition !<\/p>\n\n\n\n<p>E-mail: <a href=\"mailto:documentation@primion.eu\">documentation@primion.eu<\/a><\/p>\n<\/div><\/div><\/section>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/section>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2929","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/primion.io\/fr\/wp-json\/wp\/v2\/pages\/2929","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/primion.io\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/primion.io\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/primion.io\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/primion.io\/fr\/wp-json\/wp\/v2\/comments?post=2929"}],"version-history":[{"count":5,"href":"https:\/\/primion.io\/fr\/wp-json\/wp\/v2\/pages\/2929\/revisions"}],"predecessor-version":[{"id":8120,"href":"https:\/\/primion.io\/fr\/wp-json\/wp\/v2\/pages\/2929\/revisions\/8120"}],"wp:attachment":[{"href":"https:\/\/primion.io\/fr\/wp-json\/wp\/v2\/media?parent=2929"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}